1. Eligibility for Refunds
You may be eligible for a refund if:
- You purchased a product directly from our website.
- The product is returned within 7 days of the delivery date.
- The product is unused, in its original packaging, and in the same condition as when you received it.
- The product is wrong or defect.
2. Non-Refundable Items
Certain items are non-refundable, including but not limited to:
- Gift cards
- Personalized or custom-made items
- Sales items
- Used or damaged products
3. How to Request a Refund
To initiate a refund, please follow these steps:
- Contact Us: Email our customer service team at [email protected] within 7 days of receiving your order. Please provide your order number and a brief description of the issue.
- Return Authorization: Our team will provide you with a Return Authorization (RA) number and instructions on how to return the item.
- Return the Item: Pack the item securely in its original packaging, including all accessories, manuals, and documentation. Clearly write the RA number on the outside of the package.
- Shipping the Return: Ship the item to the address provided in the return instructions. You are responsible for the return shipping costs.
4. Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If approved, we will process your refund within 7 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery. We will provide instructions for returning the item and will cover the return shipping costs. Once we receive the item, we will either issue a refund or send a replacement, depending on your preference and item availability
